For over 30 years ABC Financial has been the leading software and billing provider to the health and fitness industry in the United States. ABC has more experience in membership management, billing, and collections than anyone else in the industry. This experience has helped clients, who have switched to ABC, increase collections by 15%.
ABC has over 150 customer service representatives, nearly 3 times more than any other competitor. These service agents must complete a rigorous 4 week training course before they ever take a live call. Every member phone call is recorded and archived for clients to review. As training is an intensive and on-going part of ABC’s culture, they are constantly measuring and improving call times and responses.