02

October 2, 2011
Missy Schmitt

Missy Schmitt

Missy Schmitt started her career with ABC Financial in June of 2006 as a business analyst. Since January 2009 she has lead the accounts receivable department and manages a staff that processes almost 3 million member payments each month. The focus for her and her staff is to […]
October 2, 2011
The Check Is In The Mail!

The Check Is In The Mail!

By: Michelle Cripps-Oliver National Recovery Corp It’s happened to the best of us. Even with impenetrable credit practices in place, the best intentions, the best relationships, the best business ethics, someone, at some point, has left you with the bill. So when that happens, the question becomes when […]
October 2, 2011
Take Customer Service to the Next Level and Increase Revenue

Take Customer Service to the Next Level and Increase Revenue

By: Tim Carter ABC clients are raving about the new Card on File feature in DataTrak, while members appreciate the added convenience. ABC announced this feature in March 2010 at IHRSA. Club owners are seeing their POS transactions increase by as much as 25%, and they appreciate the […]
October 2, 2011
Become a Great Client - Complain, Speak Up, Be Heard!

Become a Great Client – Complain, Speak Up, Be Heard!

By: Bill Murray Part of my daily tasks is to study ABC’s onsite reports. Consistently I read how happy our clients are with our software and our employees. When I learn a piece of hardware hasn’t worked in 2 weeks and we were not aware of it… I […]