ABC Financial’s approach to health club payment processing is all about superior service, superior technologies and superior processes.
It all starts with our people. Our customer service division employs hundreds of highly trained fitness and health club billing support staff.
- Highly trained – they must pass accreditation testing
- Properly managed – regularly reviewed for quality assurance
- Experienced managers – call center managers have years of experience
- Real relationships – understands you, your business and your members
- We are fast and friendly when it comes to answering the phones so that you and your members can be serviced quickly and efficiently
We invest heavily in the latest health club software technology, allowing us to constantly improve our level of service. Our call center can handle thousands of calls daily, all while insuring all collection efforts – late letters, outbound collection calls and email notices are accurately processed.
- Integrated Voice Over Internet Protocol (VOIP) phone system
- Systematic predictive dialer for outbound collection calls
- All calls are digitally recorded for security and quality review
- All late letter and email notices are branded with your club logo
- Tested and proven communication timelines enhance collection results
Effective collections is much more than just pushing a few buttons and then counting the money. In today’s complex world of electronic payments, it’s imperative to have the processes in place to ensure you are on top of:
- Security compliance issues
- Credit/Debit card rule changes
- Systems to minimize payment interruptions
- Knowing what to do and how to do it goes a long way in determining your success.
At ABC, we have the health club payment processing experience, staff, and technology to remove the headaches associated with billing and collection of membership dues. And we invest the time and resources to ensure that we stay on top of all the changes and updates that are occurring in health club management software and payment processing world.