Overview
ABC understands that the underlying key to your success as a customer is the unparalleled support
we provide. As a customer, you will experience friendly and efficient assistance from Client
Services for all of your account needs, along with 24/7 live technical support.
Customers of ABC also work with a team of specialist to enhance daily club operations, increase
efficiencies and provide support to your entire staff. To truly make a difference, this team of
experts comes to you. By providing onsite guidance and training, we not only assist your company,
but also truly learn and understand your business and create the foundation for lifelong
relationships. This is just the beginning of the renowned service that has made ABC famous.
> Sales & Conversion
We believe that you should have counsel every step of the way when becoming an ABC client. Your
Senior Account Executive is the first to guide you along this path. This industry veteran invests
the necessary time into understanding your business philosophies and systems to be able to
assuredly lead you through the due diligence of becoming a part of our family of clients.
Throughout the life of your relationship with ABC, you will always be able to count on this
professional as a resource for advice and industry information.
As you transition into your place within ABC, your Account Manager will be the next adviser to
competently take you through those conversion steps. This specialist provides you with guidance
through our data upload procedure, where we perform a full audit and cleansing of your files to
uncover any potential hidden inconsistencies within your data. Working together with your Account
Manager assures you that your membership database is at top functionality. Your Account Manager
will always remain a dedicated resource to helping you develop action plans and solutions to
maximize efficiency in your business.
> Onsite Training & Technical Support
At ABC, we believe one of the keys to your success is the way that our software is implemented
within your facility. To ensure that you receive the most benefit from what we have to offer, we
send our team of specialists to you. Onsite customized configuration, along with comprehensive
training for your entire staff, are elemental in building a solid foundation for our relationship
with your company. We learn your business by being in your business and acting as an extension of
your team during operations. Each facility receives our personal investment to maximize the
individual needs of every client. A follow-up visit is one more step we take to confirm that
you're using ABC to its fullest potential.
In addition to onsite training and follow up, ABC also offers 24/7 live technical support for all
of your technical needs. Any time you find you might require assistance, we have trained
professionals prepared to take your call to get your systems back on track in a fast and efficient
manner.
We believe there is no room for "guesswork" when it comes to operating on our software platform.
You can rely on us for the initial steps and follow-through for successful technical operation in
your business.
> Client Services
At ABC, we believe it's crucial to have a team of professionals available to you when you have
questions about your account or need to make changes to a member's record. This is the beginning
of what our Client Services department provides to your business. They are also the service
specialists that will work together with you to set up the founding guidelines and club policies
that will be specifically followed to the letter when your members call in to ABC for account
maintenance. Additionally, this group is well versed in all facets of custom reporting, available
to you through ABC, and your resource for answers, education and customized assistance in this
invaluable area.
Efficiency and the highest level of service are the daily mission of our Client Services
department; one more tool at your fingertips to achieve your business' maximum potential.
> Computer Hardware
As a Dell distributor, ABC offers computer hardware and peripheral accessories to meet all of your
technical needs. Dell is a reliable hardware manufacturer and all of their equipment is backed with
a 3 year warrantee. Hardware from ABC is specifically configured for your needs prior to shipping.
We will even install and set it up onsite for you.
> Click here to learn more about ABC computer hardware!
> Club Marketing & Custom Design
Our Club Marketing and Custom Design Department is a one stop shop for all of your marketing
needs. Our fitness industry marketing experts will work with you to maximize your promotional
campaigns as well as provide you with the insight of industry marketing trends and successful
strategies of other clubs.
> Click here to learn more about Club Marketing & Custom Design!
