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Willy Bruzatori

Willy Bruzatori joined ABC Financial in August 2008 as a Bi-lingual Member Services Representative. During his time at ABC, he has worked as a Call Center Quality Analyst, Tech Support Rep, and Tech Support Supervisor. Willy is currently leading the Tech Support team as the department manager. He believes in going above and beyond on… Continue reading Willy Bruzatori

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How to Keep Your Health Club Staff Motivated

By: Jim Thomas Jim Thomas’ Fitness Management & Consulting In working with health club clients that are struggling and attempting to turn around their existing situation; one of the common things we see is managers and owners mistakenly thinking money, or the job itself, is the primary motivator for their staff. This rarely proves to… Continue reading How to Keep Your Health Club Staff Motivated

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Why PCI Compliancy is Important

By: Margaret Payne Product Marketing Manager PCI Compliancy is required for any business, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. Said another way, if any customer of that organization ever pays the merchant directly using a credit card or debit card, then the PCI DSS requirements apply.… Continue reading Why PCI Compliancy is Important

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Email Campaigns – Top 5 Things You Need To Know

By: Bryan Smith Product Marketing Manager Next to keeping your clubs filled around the clock, one of the most important things a club should pay attention to is your customer service interaction. Your means of communicating with members is VALUABLE and should be treated carefully. Email has become one of the most effective ways to… Continue reading Email Campaigns – Top 5 Things You Need To Know