March
March 28, 2013
Willy Bruzatori joined ABC Financial in August 2008 as a Bi-lingual Member Services Representative. During his time at ABC, he has worked as a Call Center Quality Analyst, Tech Support Rep, and Tech Support Supervisor. Willy is currently leading the Tech Support team as the department manager. He […]
March 28, 2013
By: Jim ThomasJim Thomas’ Fitness Management & Consulting In working with health club clients that are struggling and attempting to turn around their existing situation; one of the common things we see is managers and owners mistakenly thinking money, or the job itself, is the primary motivator for […]
March 28, 2013
By: Margaret PayneProduct Marketing Manager PCI Compliancy is required for any business, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. Said another way, if any customer of that organization ever pays the merchant directly using a credit card or debit card, […]
March 28, 2013
By: Bryan SmithProduct Marketing Manager Next to keeping your clubs filled around the clock, one of the most important things a club should pay attention to is your customer service interaction. Your means of communicating with members is VALUABLE and should be treated carefully. Email has become one […]